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Shipping & Returns

Shipping & Returns

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Returns & Exchanges

 

Damaged/Non-Working Items

If you receive an item and it is damaged, not working or missing parts you may:

Return the item to us.
Within 30 days of the purchase date, we will glady process an exchange of damaged/non-working merchandise. To return an item, please call our customer service department at 1-800-353-4676 to arrange a return. 

Returns must be post-marked, within 30-Days from the date received and in re-sellable condition to avoid a 15% restocking fee. You will be responsible for all return shipping costs on non-defective items, unless damaged in shipment. 

 

 

 

 

Returns for All Other Reasons

In order to keep our prices low, we will charge a re-stocking fee in certain instances to re-coup the cost associated with returns. A 15% re-stocking fee will be assessed in the following situations:

Non-defective merchandise returned in visibly used, or damaged condition

 

Orders "Refused" without authorization

 

Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)

 

Any return that is not the result of defective/damaged merchandise or a shipping error

 

 

How to Return An Item

To return an item, please call our customer service department at 1-800-353-4676 to arrange a return. 

We will provide you with return instructions. Returns must be post-marked, within 30-Days from the date received and in re-sellable condition to avoid a 15% restocking fee. The customer is responsible for all return shipping costs on non-defective items, unless damaged in shipment.

Exceptions:

Items over 150LB are governed by our Large Item Return Policy

 

International Orders are governed by our International Return Policy

 

Due to shipping regulations, items with gasoline engines cannot be returned after gasoline has been added to the tank. These items must be repaired at a authorized Factory Service Center

 

Restocking Fees will be applied in certain situations 

 

 

Packing and Sending Your Return

When getting your item ready to send back, please make sure that the item meets the following guidelines:

The item is in its original box and original packaging

 

The product is securely packaged to avoid damage

 

The product is sent with all of its parts and manuals

 

 

Large Item Return Policy

Due to the expense of shipping heavy items, large items are governed by a separate Return Policy. Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freightliner handling charges cannot be refunded. If items arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process.

Please note that you will be responsible for the actual freight costs in the following instances:

You miss your delivery appointment

 

You refuse or return a non-damaged, non-defective item

 

 

Freight fees on large items often range between $100.00 and $400.00.

International Returns

International Orders are governed by our Standard Return Policy with the following amendments:

International Customers bear full responsibility for insuring return merchandise arrives at our warehouse within 20-days of initiating a return, including all incurred shipping, duty and tax charges

 

Manufacturer warranties sometimes vary in countries other than the United States, please contact the respective Manufacturer to find out whether coverage varies in your country

 

 

Restocking Fees

In order to keep our prices low, we have to charge a re-stocking fee in certain instances to re-coup the cost associated with returns. A 15% re-stocking fee will be assessed in the following situations:

Non-defective merchandise returned in visibly used, or damaged condition

 

Orders "Refused" without authorization

 

Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)

 

Any return that is not the result of defective/damaged merchandise or a shipping error

 

 

Once we receive your return, please allow 14-Days for us to inspect and process your return. Credit Card purchases will be refunded to the account you provided when you placed your order.

Warranty and Parts Info

Repairing Products Through an Authorized Service Center
After 30 days, purchases made from Zampini Industrial Group are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer’s Warranty and in most cases, may be brought to an Authorized Service Center for repair.

 


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Zampini Industrial Group. The collective work includes works that are licensed to Zampini Industrial Group. Copyright 2016, Zampini Industrial Group ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Zampini Industrial Group or purchasing Zampini Industrial Group products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Zampini Industrial Group or to purchase Zampini Industrial Group products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Zampini Industrial Group. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Zampini Industrial Group used in the site are trademarks or registered trademarks of Zampini Industrial Group


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Zampini Industrial Group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Zampini Industrial Group does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Zampini Industrial Group does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Zampini Industrial Group shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Zampini Industrial Group has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Zampini Industrial Group product is mistakenly listed at an incorrect price, Zampini Industrial Group reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Zampini Industrial Group reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Zampini Industrial Group shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Zampini Industrial Group without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Zampini Industrial Group may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Zampini Industrial Group.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Zampini Industrial Group products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Zampini Industrial Group products) must be commenced within one (1) year after the claim or cause of action arises. Zampini Industrial Group's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Zampini Industrial Group may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Zampini Industrial Group or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Zampini Industrial Group does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Zampini Industrial Group is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Zampini Industrial Group reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Zampini Industrial Group in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Zampini Industrial Group, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Zampini Industrial Group may link to sites operated by third parties. However, even if the third party is affiliated with Zampini Industrial Group, Zampini Industrial Group has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Zampini Industrial Group. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Zampini Industrial Group seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

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Zampini Industrial Group

85 Industrial Circle Suite 2211 Lincoln, RI 02865

Info@AirToolPro.com


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ZAMPINI INDUSTRIAL GROUP
85 Industrial Circle Lincoln, RI 02865
Phone: 1-800-353-4676
Fax: 1-401-305-7988


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